When you run a business, you need your clients. They are the ones that provide you with the custom and money that keeps your company afloat. So, impressing them is essential. You want to make them feel at ease and welcome as soon as they arrive at your business’s offices. If they are not made to feel that way, then it can be hard for you to impress them, win them over and secure them as clients. So, here’s how to get that welcome just right.
It’s important to get the first things right first of all. Your clients will probably arrive at your company in a car. That means that they will want somewhere safe and convenient to park on their arrival. You should definitely have a car park that can be used by clients at any time of the day. And they shouldn’t find it difficult or inconvenient for them to park up and enter your offices. You could even make sure that you reserve a space in the car park close to the door where clients can park. You can only do that when you’re expecting their arrival though.
When they walk through your doors, your clients should arrive at a reception area. It’s a good idea to have a reception area because it gives clients somewhere to go to if they have never been to your offices before. They should be greeted by a helpful and knowledgeable receptionist who can sign them in and contact you to notify you of their arrival. You should also make sure that the design is right in the reception area. Have a modern and minimalist design that aims to impress them immediately. Some comfortable chairs and engineered stone tiles on the floor usually look perfect.
Don’t Leave Them Waiting
Once the client has arrived at reception, you will have to meet them. Of course, when you run a business, you’re a busy person. You have lots of responsibilities, and things to take are of. But if that client is important to you and you truly value them, it’s not a good idea to keep them waiting for too long. The longer they are left waiting, the less impressed they are going to be. Slight delays are easy to understand. But if this is something that happens on a consistent basis, then the client is not going be very impressed by you.
Know When to Kill The Small Talk
Small talk can be important when you’re trying to maintain a friendly relationship with clients. But it’s important to know when it should end. It’s not something that should go on forever. If it does, then this will only annoy your client, and that’s not the sort of reaction you should be aiming for. Each client is different, and it will be up to you to judge how to handle the relationship. If they seem like the kind of person who prefers to get down to business, then small talk should be kept to a minimum. On the other hand, some people like that friendly relationship even in a business context.