Europ Assistance has agreed to pay a travel insurance claim strange customer needs. A woman experience when he was taken to hospital, while the suspected thrombosis holiday. There is no time to call your insurance company contact them in advance, so she the next day. He said the best thing he can do is pay for the treatment of the site, and then requested assistance from the Europ money back to Britain. When he arrived at the hospital after three days stay at home, complaining of £ 500 and distributed to all the required documents, including a 3-page medical report. Europe, that the claim be settled within 5 days. However, after 5 days, have not heard his insurance company. After repeated delays, the company finally contact her, and said he could only process the applications, if she paid for her medical report translated into English from Finnish. "In any local policies that, if you need medical treatment abroad, the file must be translated into English by me, said:" The surprised customer. When asked about this company has always been the policy of the company, Europ Assistance, said he was not sure. All the speakers can confirm that, "some language can not be dealt with at home because the staff in the use and translation of foreign language ability is not a professional company." "This case is frustrating, because the doctor's report do not in Finland is written, customer requirements, otherwise, but do not know that we are in a stalemate situation is, "he continued. Finally, Europ Assistance payment request, but not many take into account the suffering caused by their customers.

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